General Terms and Conditions of Business



The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.


The sales contract is concluded with Philini Shop.

The presentation of the products in the online shop does not represent a legally binding offer but a non-binding online catalogue. You can put our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. Confirmation of receipt of your order will be sent by e-mail immediately after you have sent the order.

When the contract with us is concluded depends on the method of payment you have chosen:

Credit card
We accept your order by sending a declaration of acceptance in a separate e-mail or by delivering the goods within two days.

During the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After submitting the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

Cash payment upon collection

We accept your order by sending a declaration of acceptance in a separate e-mail within two days.


The language(s) available for the conclusion of the contract: German, English. We store the text of the contract and send you the order data and our General Terms and Conditions in text form. You can view the text of the contract in our customer login.


The delivery time for Germany is approx. 4-5 working days after receipt of payment for goods in stock and approx. 8 weeks for customised and individually manufactured goods. With regard to the guarantee of fair working conditions, the delivery time may deviate in rare cases. We apologise for the inconvenience and thank you for your patience.

We only deliver to the following countries:

Germany, Austria, Belgium, Cyprus, Denmark, Finland, France, Italy, - Luxembourg, Netherlands, Poland, Portugal, Sweden, Switzerland, Spain, United Kingdom.

Philini Shop delivers to other countries only after separate, individual agreement with the customer.

The customer is responsible for compliance with the relevant customs and tax regulations, including the resulting costs Philini Shop clearly indicates that the customer is responsible for costs that exceed the costs associated with the goods and shipping costs.

Philini Shop will pay the shipping costs within Germany. Goods shipped to Austria, Belgium, Denmark, Finland, France, Italy, Luxembourg, the Netherlands, Poland, Portugal, Sweden and Spain will be charged a flat rate shipping fee of €10. 12 € for shipping to the United Kingdom and 15 € for shipping to Switzerland and Cyprus.

Shipping outside the EU

Shipping to Switzerland Please note that you have to pay a Swiss VAT of 8% when importing goods into Switzerland. This VAT is not included in your invoice amount. Customs and handling charges will not be refunded in the event of a return.

You generally have the option of collection from Philini Shop, Nockhergasse, 6, Bad Tölz, Germany during the following business hours: by arrangement.

We do not deliver to packing stations.


In our shop, the following payment methods are generally available to you:

Credit card
When placing your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged immediately after the goods have been dispatched.

During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimise yourself with your access data and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is automatically carried out by PayPal after the goods have been dispatched. You will receive further instructions during the ordering process.

Cash payment upon collection

You pay the invoice amount in cash upon collection.


The goods remain our property until full payment has been received.


If goods are delivered with obvious transport damage, please complain about such faults to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.


The statutory law on liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: Hotline Service 49 176 24080649

Conditions for gift vouchers

Gift vouchers are valid and can be used during the specified period and can only be redeemed once per order. The value of the goods should be equal to the value of the gift voucher. We cannot refund the difference if the value of the goods is less than the value of the gift voucher.

Gift Vouchers are non-transferable. The value of the Gift Voucher cannot be exchanged for cash or interest. If the gift voucher is worth less than the goods ordered, you can make up the difference using one of our payment methods.

Gift vouchers cannot be combined. Gift Vouchers will not be refunded if goods are returned in whole or in part as part of a contract cancellation, provided the Gift Voucher was issued as part of a promotional campaign for which the customer has not provided any consideration.


For claims based on damage caused by us, our legal representatives or vicarious agents, our liability shall always be unlimited

 - in the event of injury to life, limb or health

- in the event of intentional or grossly negligent breach of duty

- in the case of warranty promises, insofar as agreed, or

- insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of material contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.


The European Commission provides a platform for online dispute resolution (OS), which can be found here [https://ec.europa.eu/consumers/odr/]. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.


GTC created with rechtstexter.de [https://legal.trustedshops.com/legalwizard].