FAQ

Q1: What materials are used for PHILINI products?

PHILINI products are primarily made from carefully selected, high-quality leathers, including full-grain cow leather and buffalo leather. The materials used may vary depending on the model and collection.

Because leather is a natural material, variations in colour, grain, texture and surface are part of its individual character.

Q2: How should I care for my PHILINI leather bag?

To preserve your PHILINI leather bag, protect it from excessive moisture, prolonged direct sunlight and extreme heat.

For everyday care, gently remove dust with a soft, dry cloth. When the bag is not in use, we recommend storing it in its dust bag.

The appropriate care may vary depending on the type of leather and surface treatment. Further information is available in our Leather Care guide.

Q3: Can I customise my PHILINI bag?

Yes. Depending on the model and the materials available, PHILINI offers customisation and Bespoke options.

Possible choices may include leather, colour, dimensions, interior details, hardware or other individual features.

For extensive customisation or a fully Bespoke piece, please contact us so that we can discuss your project and the available possibilities.

Q4: How does Made-to-Order work?

Many PHILINI products are handcrafted in our atelier after an order has been placed.

A Made-to-Order product may be a regular PHILINI model that is produced specifically after receiving your order. Made-to-Order therefore does not automatically mean that the product has been individually customised according to a customer’s personal specifications.

The production time for Made-to-Order products is generally approximately 6–14 weeks.

Once the product has been completed, it will be dispatched. The standard shipping time must be added to the production period.

Q5: Where are PHILINI bags made?

PHILINI bags are produced in cooperation with our ateliers and experienced craftspeople in Germany, Moldova and Italy.

Depending on the model and collection, different development and production stages may take place at different locations. The focus remains on craftsmanship, carefully selected materials and attention to detail.

Q6: How can I request an appointment for a Bespoke creation?

You can request a Bespoke appointment through our Contact Form.

Please include “Bespoke appointment” and a short description of your project in your message.

We will then contact you to discuss your ideas, the possibilities for your individual piece and the next steps.

Q7: What kinds of Bespoke creations does PHILINI offer?

PHILINI Bespoke focuses on individually designed and extensively customised pieces created in close consultation with the customer.

These may include individual leather bags and, depending on the particular project and availability, other selected custom creations.

The design, materials, price, production process and estimated completion time are discussed and agreed individually.

Q8: Do you ship internationally?

Standard delivery through our online shop is currently available exclusively within Germany.

International shipping is temporarily unavailable while we update and reorganise our international delivery service. We look forward to making delivery to additional countries available again in the future.

Standard shipping within Germany is free of charge.

Further information is available in our Shipping Policy.

Q9: What is your return and withdrawal policy?

Consumers generally have a statutory 14-day right of withdrawal for online purchases.

The right of withdrawal may be excluded for products that are made according to an individual customer’s specifications or are clearly tailored to the customer’s personal requirements.

A regular Made-to-Order product is not automatically excluded from the right of withdrawal merely because it is produced after the order has been placed.

Complete information about the withdrawal period, returns and applicable exceptions is available in our Return and Right of Withdrawal Policy.

Q10: Which payment methods do you accept?

The payment methods currently available are displayed during checkout.

Available payment methods may vary depending on the payment platform, payment service provider and the circumstances applicable to the particular transaction.