Q1: What materials are used in Philini products?

A: Our products are crafted from high-quality materials, including buffalo leather and full-grain cow leather, sourced from ethical European farms.


Q2: How do I care for my Philini leather bag?

A: To maintain your Philini leather bag, avoid excessive moisture and direct sunlight. Clean with a soft, dry cloth and store in a dust bag when not in use.


Customization and Made-to-Order:


Q3: Can I customize my Philini bag?

A: Yes, we offer customization options for our bags. You can choose from various materials, colors, and add unique features to create a bespoke piece. Contact us for more details.


Q4: How does the made-to-order process work?

A: The process involves selecting your preferred style and customization options, providing your measurements, and allowing our artisans to craft your unique piece. Expect a delivery time of up to 6 months at the moment.


Q5: Where are Philini bags made?

A: Our bags are handcrafted by skilled artisans in our ateliers located in Germany, Moldova, and Italy. Each piece is made with a high level of craftsmanship and attention to detail.


Appointments and Exclusive Creations:


Q6: How can I book an appointment for a bespoke creation?

A: Currently, due to high demand, our appointment schedule is full until September 2024. To join our waiting list, fill out the contact form on our website and mention “Waiting list” in the comments.


Q7: What types of bespoke creations do you offer?

A: Appointments are reserved for exclusive creations such as bags and also clothes as Evening dresses, business suits for women, they requiring at least three meetings for fittings.


Shipping and Returns:


Q8: Do you ship internationally?

A: Yes, we ship to various countries worldwide. Shipping costs and delivery times vary based on the destination. Please refer to our Shipping Policy for detailed information.


Q9: What is your return policy?

A: We accept returns within 14 days of receipt. The product must be in its original condition. Custom-made items are non-returnable. For more details, check our Return Policy.


Payment Options:


Q10: What payment methods do you accept?

A: We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and Klarna. Payment options are available for all countries we ship to.


Contact and Support:


Q11: How can I contact Philini customer service?

A: You can contact us via email at info@philini.com or call us at +49 176 24080 649. For specific inquiries, please use the contact form on our website.